I was just in Germany, in Herzogenaurach to be precise, at Adidas headquarters. (Hardly anyone knows where Herzogenaurach is — it’s a 20 minute taxi from Nuremberg.) I was at a conference organized by my old friend (and co-author) Roberto Verganti, from the business school at Politecnico di Milano. Years ago, he and I had a debate in Milan about the value of Human-Centered Design (HCD) and the way it is normally practiced. To the audience’s great surprise, we both agreed:

1. HCD is a powerful tool for improving existing products. That is, it is a powerful tool for incremental innovation.
2. HCD, by its very nature (hill-climbing plus a kind of design by committee), is a really bad tool for radical innovation.

This is an exciting time for the field of design. The technologies that the research communities have worked on for the past 25 years have leapt off the pages of academic journals and into the daily lives of billions. What used to be our imagination is now our reality. These have enabled an extremely wide range of innovation in multiple arenas: healthcare and medicine, business, social interaction, entertainment.

But technology only enables: a practical application requires more than the underlying technology. If we build things for people, then knowledge of both people and technology is required. If we are to make them pleasurable, then the creativity and craft skills of artists and traditionally trained industrial and graphic designers are required. If they are to be understandable, then social scientists are required, including experts in writing and exposition. If they are to thrive in the world of business, then schools of management are required. Design aspires to combine these very different vertical threads of knowledge. Design is an all encompassing field that integrates together business and engineering, the social sciences and the arts.

This studio course explores how to design products, services, and policies for complex socio-technical systems. The class will follow a human-centered design process that includes user research, concept generation, prototyping, pitching, and alliance building. Students will work in teams to design solutions to civic challenges affecting people in the San Diego region. This will be a good course for intermediate to advanced design students who want to build up their portfolio and to practice their skills with sketching, storyboarding, prototyping, and evaluating services for real-world problems.

As part of this class, teams will enter the Design for San Diego 2020 challenge (D4SD.org) and interact with other innovators, experts, and mentors throughout the city to address problems related to Mobility, Health, Environment, and Housing. Top teams will have an opportunity to present their work and win prizes at events in downtown San Diego!